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IT Field Services

IMACD & Workplace Support

On-site IMACD and end-user IT support for offices, campuses, restaurants and retail sites — device deployment and replacement, troubleshooting for users, and go-live support with hands-on training.

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IMACD Services

What IMACD means

IMACD stands for Install, Move, Add, Change and Dispose — the routine hardware changes that keep a workplace running. Techzorp engineers carry out IMACD requests on site and close each one with photo evidence and a written summary.

  1. Install

    New devices, peripherals and workplace equipment set up and connected.

  2. Move

    Equipment relocated between desks, floors or sites and reconnected.

  3. Add

    Additional hardware or components added to existing setups.

  4. Change

    Hardware swapped or reconfigured to a new standard.

  5. Dispose

    Equipment decommissioned, recovered and packed for return.

Workplace support engineer connecting a desktop computer for an end user

Workplace & End-User Support

On-site end-user IT support

  • IMACD and device deployment
  • Device, peripheral and tablet replacement
  • On-site troubleshooting for users
  • Go-live support and hands-on training for staff and administrators

For offices and campuses that need continuous cover, a dedicated engineer can be based at your site as part of your team. For service providers, we provide resource backfill for leave, demand peaks and vacancies.

Engagement models

Go-Live Support

Go-live support and training

New technology only works if people can use it. On our smart locker programme across the United Kingdom, Ireland and Poland, engineers provided go-live support and staff training at restaurant sites alongside the installation itself.

Local-language engineers

Engineers speak the local language on site and work in English with your remote engineering teams, NOCs and project managers — so end users and your central team are both supported.

Project Experience

Selected work from our company profile. Client names are withheld; environments are described by sector.

  • United Kingdom · Ireland · PolandMulti-country programme

    Smart Locker Deployment & Maintenance

    Locker builds, go-live support and staff training at restaurant sites, plus preventive maintenance at a corporate campus.

    Quick-service restaurants · financial services

    View project

See all project experience

Coverage

Where we have delivered this service

  • United Kingdom
  • Germany
  • Switzerland
  • Italy
  • Belgium
  • Ireland
  • Netherlands
  • Poland
  • Sweden

Workplace and end-user support is delivered across our European footprint by engineers sourced locally, who speak the local language on site.

View our delivery footprint

Ways to engage

  • Per-Visit Dispatch — A single on-site visit for break/fix, installation or hands & eyes support.
  • Half-Day / Full-Day — An engineer booked by the half or full day for planned on-site work.
  • Dedicated Engineer — An engineer based at your site on an ongoing basis, working as part of your team.
  • Project-Based — Scoped delivery for rollouts, migrations, refreshes and multi-site deployments.
  • Resource Backfill — Cover for leave, demand peaks and vacancies in your field team.
Compare engagement models

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Request an engineer: IMACD & Workplace Support

Tell us your sites, scope and schedule — we will confirm local engineer availability and an approach that fits your process.

  • Engineer matched by location, skills and language
  • Scope and tools confirmed before attendance
  • Photo evidence and a written work summary on completion

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